This item has yet to be reviewed, However...
Here are some general reviews about our products and service!:
View other customer testimonials >
||This product was very well described on the website and I got exactly what I was expecting. The flower design fits in perfectly with my daughter’s room decor and the photo holders are a nice touch. I had it personalized and it looks wonderful. This will make a great keepsake for her! The only thing that I was disappointed in was the ’’gift’’ box it arrived in. I thought the box would be suitable for storage of the chart once it became a keepsake; it’s not sturdy enough for that but it won’t be hard to find a more durable container when that time comes. |
||The personalization looked great! I couldn’t select the personalization I wanted online, but when I called, they were very helpful and tweaked it as I requested. I’ve ordered two of these Stephen Joseph growth charts - and I would order them over & over again. My children love theirs, and they make an excellent gift!|
||This dinosaur wooden bank is amazing. The quality wood was very sturdy with no sharp edges. The paint was exactly as shown in the picture, and most of all the personalized name was fabulous. The name was great and looked very professional and yet unique. Excellent gift for anyone. |
STUDIO DIRECT SHIPMENT Lead times Will vary and are noted. For Immediate shipment, Please select an "In Stock" alternative - Packaging is FREE!:
(*Please note... Delivery time begins when your order leaves our store, the next business day - To ensure safe delivery, Large and oversized orders will be seperated into multiple shipments (based on weight))
UPS 3 day select
|delivery in 1-5 business days based on location. Excellent tracking & service|
|UPS 2nd day air
UPS Next day air
|Guaranteed by service. cost is higher but your package recieves special treatment!|
||USPS Priority Mail/First Class
||Most economical for small items, can ship to your PO box. slower during xmas|
||We ship internationally to the following countries >|
International Customers: Choose USPS International (EMS)
ACG Order Availability
1) IN STOCK
items ship from our warehouse in Denver, Colorado in 1-2 Business Days
, unless otherwise noted
2) STUDIO DIRECT
items ship directly from the artists studio, Based on availability
, lead times Will vary
and [ship out times, NOT delivery times] are noted next to the "add to cart" button
items have a noted shipping delay [as to when it ships out, NOT when it is delivered]
(found next to the "add to cart" button). Preorders are based on availability
, and you would be notified if the shipment will be longer then expected, or if the item has a backorder.
if your item(s) have a personalization request, there may be a Noted extra
lead time next to the personalization option you select. Please be advised.
Please be aware of your orders availability as is noted. If you are in a rush, please make sure you select an “IN STOCK" item. Our items are seasonal and unique, and as such we cannot stock everything everyone wants, thus we allow preorders. If you preorder, please be aware that there might not be enough demand for the artist to remake your item; however, for more popular items your 'Preorder' puts you on top of the Queue as there are often backorders during holiday times. If you Preorder a Personalized item, please append the shipping delay with the personalization lead time.
Our ordering Policies:
Artcraft Gifts (Porterhouse Crafts) Ordering Policies:
For Damaged Items:
Please unpack merchandise carefully and inspect upon receipt. In the event of breakage, please call us immediately (888 362-4789), so that we can go over the procedures for replacing the damaged item(s). Leave everything in the original box, with the packing materials. DO NOT SHIP ANYTHING BACK TO US WITHOUT CONTACTING US FIRST; WE WILL NOT BE ABLE TO ISSUE CREDIT TO YOUR CARD OR STORE CREDIT IF OUR PROCEDURES ARE NOT FOLLOWED, OR IF THERE IS FURTHER DAMAGE TO THE ITEM(S).
Items may be exchanged for other items, or for store credit, within a six- month period. Any items sent back to us must reach us in saleable condition. Customer pays return shipping fees.
We will issue refunds to your credit card if an item(s) reaches you damaged and you do not want a replacement, or if an item has been misrepresented on our website. Misrepresentation must be agreed to by both parties. Refunds for misrepresented items will include shipping fees, and will be issued once the item(s) comes back to us in saleable condition.
No returns or exchanges for personalized or engraved items unless damaged, or received with an error.
No returns for STUDIO DIRECT orders unless damaged; handled at the discretion of the artist.
Lost or incorrectly delivered packages:
You will be given a tracking number when an item is shipped. If the package becomes lost or does not reach you, we will work with you in filing the proper UPS or USPS claim. Refund based on outcome of insurance claim; we are not liable after package has been successfully turned over to the carrier.
Late shipment Arrivals:
Please bear in mind, when you receive your tracking number, and the carrier has successfully obtained the package, we are not liable for the published or estimated shipment times. They are not guaranteed, especially with weather related delays.
Please ship any (non Studio Direct) returns/exchanges to:
Artcraft Gifts D.B.A PorterHouseCrafts.com Attn: Returns Dept
7711 W 6th Ave. Unit G - Lakewood, Colorado 80214