    
This item has yet to be reviewed, However...
Here are some general reviews about our products and service!:
| Date |
Review |
| 7/22/2012 |
Lisa Sausser Dear Ann, This order was received via Parcel Post today at 27170 Strawbridge Pl. (Please note the house number is NOT 272170, which was a typo below ). The Velez’s were not able to accept it, so it is being returned to you (per the advice of FedEx highlighted below) Please resend to the following correct address: 27170 Strawbridge Place Owensboro, KY 42303 949-444-3352 Thank you, Lisa Sausser This shipment was sent to the incorrect address. I have checked with FedEx. Their recommendation appears below. The correct address for the shipment is: 272170 Strawbridge Place Owensboro, KY. 42303 PHONE: 949-444-3352 Will you please contact FedEx and have it redirected? Thank you Gerald W. Harter Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Subject |
| 7/19/2012 |
This luggage was perfect for my 4 year-old grandson’s birthday gift. It’s sturdy, colorful and great that it is personalized with his name. Stephen Joseph Gift’s went the extra mile to get it to me on time for the party. Thanks!! |
| 7/16/2012 |
Super cute- this is the perfect size backpack for a little one- not too big but fits a normal sized folder. Personalization is great- love the fonts available. Love this! |
View other customer testimonials >
Item Information:
The XR stands for eXtended Range (the Chimalong has 8 notes, the Chimalong XR has 11). This product is lively and fun. Kids stand and play, just like a professional musician. The Chimalong XR is tuned to a diatonic scale starting on the note G, one octave and a fifth above middle C on the piano. The scale is: G A B C D E F G A B C. This is a C Major scale starting on G. The upper 8 notes are those found on the original, award-winning Chimalong. The ChimalongXR comes with a 28-page instructional songbook that contains 16 songs arranged especially for the extended range of this instrument. It also comes with 2 mallets and a detachable music stand. Ages 3 and up
Sizing: 29 in. Long, 17 in. Wide, 26 in. Tall (33 in. Tall with music stand attached)
From Woodstock Chimes's Studio
Woodstock Chimes offers a unique variety of high quality, affordable musical gifts from around the world that inspire, entertain and bring pleasure to people of all ages. They design and sell the world-famous Woodstock Chimes and distribute a line of award-winning musical instruments and toys called the Woodstock Music Collection. In addition to being the founder and owner of Woodstock Chimes Garry Kvistad is a professional musician.Garry Kvistad earned a Bachelor of Music from the Oberlin Conservatory of Music and a Masters of Music from Northern Illinois University, where he studied music, art and physics in the pursuit of building musical instruments. He tours and records with the world-renowned percussion group, NEXUS, as well as with Steve Reich. Garry’s background in music explains his strong commitment to fine tuning and great sound - which is what makes their products appealing to everyone and unique to the gift industry
View Other selections from Woodstock Chimes 
STUDIO DIRECT SHIPMENT Lead times Will vary and are noted. For Immediate shipment, Please select an "In Stock" alternative
Packaging is FREE!:
| Carrier |
Service |
Delivery Notes* |
 |
UPS Ground
UPS 3 day select |
delivery in 1-5 business days based on location. Excellent tracking & service |
UPS 2nd day air
UPS Next day air |
Guaranteed by service. cost is higher but your package recieves special treatment! |
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USPS Priority Mail/First Class |
Most economical for small items, can ship to your PO box. slower during xmas |
| USPS International |
We ship internationally to the following countries >
  International Customers: Choose USPS International (EMS)
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(*Please note... Delivery time begins when your order leaves our store, the next business day - To ensure safe delivery, Large and oversized orders will be seperated into multiple shipments (based on weight))
ACG Order Availability
1) IN STOCK items ship from our warehouse in Vermont The NEXT business day, unless otherwise noted
2) STUDIO DIRECT items ship directly from the artists studio, Based on availability, lead times Will vary and [ship out times, NOT delivery times] are noted next to the "add to cart" button
3) PREORDER items have a noted shipping delay [as to when it ships out, NOT when it is delivered] (found next to the "add to cart" button). Preorders are based on availability, and you would be notified if the shipment will be longer then expected, or if the item has a backorder.
4) PERSONALIZATIONS: if your item(s) have a personalization request, there may be a Noted extra lead time next to the personalization option you select. Please be advised.
Please be aware of your orders availability as is noted. If you are in a rush, please make sure you select an “IN STOCK" item. Our items are seasonal and unique, and as such we cannot stock everything everyone wants, thus we allow preorders. If you preorder, please be aware that there might not be enough demand for the artist to remake your item; however, for more popular items your 'Preorder' puts you on top of the Queue as there are often backorders during holiday times. If you Preorder a Personalized item, please append the shipping delay with the personalization lead time.
Artcraft Gifts (Porterhouse Crafts) Ordering Policies:
For Damaged Items:
Please unpack merchandise carefully and inspect upon receipt. In the event of breakage, please call us immediately (888 362-4789), so that we can go over the procedures for replacing the damaged item(s). Leave everything in the original box, with the packing materials. DO NOT SHIP ANYTHING BACK TO US WITHOUT CONTACTING US FIRST; WE WILL NOT BE ABLE TO ISSUE CREDIT TO YOUR CARD OR STORE CREDIT IF OUR PROCEDURES ARE NOT FOLLOWED, OR IF THERE IS FURTHER DAMAGE TO THE ITEM(S).
For Exchanges:
Items may be exchanged for other items, or for store credit, within a six- month period. Any items sent back to us must reach us in saleable condition. Customer pays return shipping fees.
For Refunds:
We will issue refunds to your credit card if an item(s) reaches you damaged and you do not want a replacement, or if an item has been misrepresented on our website. Misrepresentation must be agreed to by both parties. Refunds for misrepresented items will include shipping fees, and will be issued once the item(s) comes back to us in saleable condition.
No returns or exchanges for personalized or engraved items unless damaged, or received with an error.
No returns for STUDIO DIRECT orders unless damaged; handled at the discretion of the artist.
Lost or incorrectly delivered packages:
You will be given a tracking number when an item is shipped. If the package becomes lost or does not reach you, we will work with you in filing the proper UPS or USPS claim. Refund based on outcome of insurance claim; we are not liable after package has been successfully turned over to the carrier.
Late shipment Arrivals:
Please bear in mind, when you receive your tracking number, and the carrier has successfully obtained the package, we are not liable for the published or estimated shipment times. They are not guaranteed, especially with weather related delays.
Please ship any (non Studio Direct) returns/exchanges to:
Artcraft Gifts D.B.A PorterHouseCrafts.com Attn: Returns Dept
PO Box 657 - 116 Lincoln Ave - Manchester Center, VT 05255
Why order from Us?
1) Get Free designer Giftwrap with your order:*
Celebrate |
Jungle |
Stars |
Iris |
Noahs ark |
Elephant |
Iris |
Cartouche |
 |
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*Does NOT include "STUDIO DIRECT" items - FREE for ANY item over $25 OR for ALL items in an order over $99; else: $3.95
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2) next day shipping for "IN STOCK" items, OR notification of a preorder*
How to get Free shipping with your order:
1) FREE shipping for all Woodstock Chimes orders over $69*
* Limit 1 shipment to 1 address, some Large/heavy items will be broken up, USA ONLY
3) Save $25 with our ACG Points card*
- Earn 1 point for every $25 you spend
- At 8 points ($200.00) Recieve a gift certificate worth $25.00
- Accumulative, use the certificate or give away - doesnt expire!
4) Our customers recommend it!:
Dont take our word for it, listen to some of our happy customers: 
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Artist:
Woodstock Chimes »
*Sizing: 29 in. Long, 17 in. Wide, 26 in. Tall (33 in. Tall with music stand attached)
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