ArtCraft Gifts is UpFront

ACG Customer Service
We have been there for over 25 years helping you find the most creative gift solutions for everyday life. First as a specialty retail shop in the mountains of Manchester, VT; to the shops comprehensive website (PorterHouseCrafts.com); And now to Artcraft Gifts, inc, a creative and specialized venue for Artisan Gifts!

What is refundable :
Hi, we took this section out of the "ordering" tab as we want to clearly define our return policy. Please be aware that you are about to purchase Artcraft. It is impossible to depict a perfect coloration and tint when everyone’s computer screens are different. Also, many items are unique and very seasonal, and sometimes only sell once to you. On this site, we take the time to photograph each item separately when there is even a subtle difference. As such, our return policy may appear stricter then you are used to, so please be advised...
Artcraft Gifts (Porterhouse Crafts) Ordering Policies:

For Damaged Items:

Please unpack merchandise carefully and inspect upon receipt. In the event of breakage, please call us immediately (888 362-4789), so that we can go over the procedures for replacing the damaged item(s). Leave everything in the original box, with the packing materials. DO NOT SHIP ANYTHING BACK TO US WITHOUT CONTACTING US FIRST; WE WILL NOT BE ABLE TO ISSUE CREDIT TO YOUR CARD OR STORE CREDIT IF OUR PROCEDURES ARE NOT FOLLOWED, OR IF THERE IS FURTHER DAMAGE TO THE ITEM(S).

For Exchanges:

Items may be exchanged for other items, or for store credit, within a six- month period. Any items sent back to us must reach us in saleable condition. Customer pays return shipping fees.

For Refunds:

We will issue refunds to your credit card if an item(s) reaches you damaged and you do not want a replacement, or if an item has been misrepresented on our website. Misrepresentation must be agreed to by both parties. Refunds for misrepresented items will include shipping fees, and will be issued once the item(s) comes back to us in saleable condition.

No returns or exchanges for personalized or engraved items unless damaged, or received with an error.

No returns for STUDIO DIRECT orders unless damaged; handled at the discretion of the artist.

Lost or incorrectly delivered packages:

You will be given a tracking number when an item is shipped. If the package becomes lost or does not reach you, we will work with you in filing the proper UPS or USPS claim. Refund based on outcome of insurance claim; we are not liable after package has been successfully turned over to the carrier.

Late shipment Arrivals:

Please bear in mind, when you receive your tracking number, and the carrier has successfully obtained the package, we are not liable for the published or estimated shipment times. They are not guaranteed, especially with weather related delays.

Please ship any (non Studio Direct) returns/exchanges to:

Artcraft Gifts D.B.A PorterHouseCrafts.com Attn: Returns Dept
7711 W 6th Ave. Unit G - Lakewood, Colorado 80214

*Gift-wrap is FREE for any Item over $29, OR ALL items in an Order over $99* (* $3.95 otherwise)
*ACG Points cannot be used with any other promotion Like "gift set sale" or "Final Blowout Sale"
*ACG Points are automatically applied at Checkout: Every customer has a "Card", points are accumulative, however, awarded in increments of $25 spent. Award on the confirmation page, and can be used towards your NEXT order by you or a friend.