ArtCraft Gifts is UpFront

ACG Customer Service
We have been there for over 25 years helping you find the most creative gift solutions for everyday life. First as a specialty retail shop in the mountains of Manchester, VT; to the shops comprehensive website (PorterHouseCrafts.com); And now to Artcraft Gifts, inc, a creative and specialized venue for Artisan Gifts!

Our ordering Policies:
We are always looking for happy customers, and judging from all our reviews, all of our customers are happy. To ensure YOU are a happy customer, please read our policies below...
Artcraft Gifts (Porterhouse Crafts) Ordering Policies:

For Damaged Items:

Please unpack merchandise carefully and inspect upon receipt. In the event of breakage, please call us immediately (888 362-4789), so that we can go over the procedures for replacing the damaged item(s). Leave everything in the original box, with the packing materials. DO NOT SHIP ANYTHING BACK TO US WITHOUT CONTACTING US FIRST; WE WILL NOT BE ABLE TO ISSUE CREDIT TO YOUR CARD OR STORE CREDIT IF OUR PROCEDURES ARE NOT FOLLOWED, OR IF THERE IS FURTHER DAMAGE TO THE ITEM(S).

For Exchanges:

Items may be exchanged for other items, or for store credit, within a six- month period. Any items sent back to us must reach us in saleable condition. Customer pays return shipping fees.

For Refunds:

We will issue refunds to your credit card if an item(s) reaches you damaged and you do not want a replacement, or if an item has been misrepresented on our website. Misrepresentation must be agreed to by both parties. Refunds for misrepresented items will include shipping fees, and will be issued once the item(s) comes back to us in saleable condition.

No returns or exchanges for personalized or engraved items unless damaged, or received with an error.

No returns for STUDIO DIRECT orders unless damaged; handled at the discretion of the artist.

Lost or incorrectly delivered packages:

You will be given a tracking number when an item is shipped. If the package becomes lost or does not reach you, we will work with you in filing the proper UPS or USPS claim. Refund based on outcome of insurance claim; we are not liable after package has been successfully turned over to the carrier.

Late shipment Arrivals:

Please bear in mind, when you receive your tracking number, and the carrier has successfully obtained the package, we are not liable for the published or estimated shipment times. They are not guaranteed, especially with weather related delays.

Please ship any (non Studio Direct) returns/exchanges to:

Artcraft Gifts D.B.A PorterHouseCrafts.com Attn: Returns Dept
7711 W 6th Ave. Unit G - Lakewood, Colorado 80214

Terms of use and Privacy Statement :
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site. We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site. Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system. This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

*Gift-wrap is FREE for any Item over $1, OR ALL items in an Order over $1* (* $3.95 otherwise)
*ACG Points cannot be used with any other promotion Like "gift set sale" or "Final Blowout Sale"
*ACG Points are automatically applied at Checkout: Every customer has a "Card", points are accumulative, however, awarded in increments of $25 spent. Award on the confirmation page, and can be used towards your NEXT order by you or a friend.